Support

If something isn’t working, start here. If you still need help, email support@nurie.ai.

Quick checks

1) Install / permissions — Re-open the install link and confirm the app is installed in your workspace.
2) Connect your account — In Slack, open VaultSage → Home tab and click Connect, then complete the authorization flow.
3) Try basic commands — Run /vaultsage help or mention @VaultSage help.

Contact

Common issues

I installed, but commands don’t respond

Ensure the app is installed in the correct workspace, and that it hasn’t been restricted by admin settings. If you’re an admin, double-check that the event and command endpoints are configured for the app.

Open VaultSage → Home tab and click Connect again. If the browser flow ends with an error, copy the exact message and email support@nurie.ai.

Saving a file didn’t work

Try saving another recent file using /vaultsage-save. Also confirm you’ve connected your account successfully.

How do I uninstall?

Go to Slack → Apps → Manage → Installed, select VaultSage, then uninstall. If you need help, email support@nurie.ai.